![]() You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download or similar issues related to your internet service.You feel that the item is of low quality.You don’t have the correct software (described in the listing) to open and edit the product.You don’t have sufficient expertise to use the product.Please drop us a note, and we’ll be happy to offer you another solution. You found another product you like better, or you’ve changed your mind.You (or your client) no longer need the purchased product.We’re unable to process refunds in the following situations: A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.” For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. Misrepresentation does not include subjective opinions on the quality or appearance of an item. We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. The product was misrepresented in the description.Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. However, if you and our representative encounter a consistently reproducible error with the product files that cannot be resolved, we’re happy to issue a full refund. Again, you should contact our Support team with specific information about the technical issue. There is a technical problem with the product that the SilhouetteFile cannot resolve.We would be happy to refund you for the duplicate purchase(s). You purchased two licenses for the same product, accidentally.Though we do not offer refunds for the original purchase in these cases, please drop us a note, and we’ll be happy to offer you an alternate solution!īecause the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations: I’ve purchased a product but found another product I like better.We take great pride in offering products that are high quality and easy to use, so we are always happy to help! Exchange Policy If you’re experiencing a technical issue with a product, please contact and we’ll be happy to help you. If you’re experiencing a technical issue with your purchase If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Since all of our products are digital and therefore cannot be returned, we want to do our best to help you get your purchase up and running. ![]() It is our goal to make every effort to ensure that you are pleased with the products you purchase on Silhouette File. ![]() We do want our customers to be 100% happy, so if there’s something we can help with, we will always do our best.If you need custom work done, please message us to receive a quote. Please make sure you know what file types your project requires.Therefore, we’re unable to offer refunds. Due to being digital files, it’s impossible to have the product returned.You MAY NOT share, sell, or distribute the digital file in part or in whole in any way. ![]() You may use this digital file to create physical products for personal use (Invitations, Mugs, Apparels, etc.) All design files come with a small business license I strive for great customer satisfaction and the designs to be the best! I am only human, so if you find a mistake or receive a damaged file PLEASE contact me ASAP so I can fix the issue. Our clip-art files are perfect for Scrapbooking, DIY invitations, clothing, and accessories, party favors, cupcake toppers, labels & stickers, stationeries, gifts, calendars, banners, postcards, t-shirts, wedding supplies, card makings, paper crafts, photo cards, vinyl decals, etc. After completing the payment you will see an option to download it instantly and a download URL will be sent to your email also. These are digital files for Instant Download Only, so no physical item will be mailed to you. Perfect for Cricut or Silhouette Diy projects to make t-shirts, mugs, pillows, wall arts and, etc.Ĭompatible with Silhouette, Cricut, and other cutting machines. This cut file includes Heartbeat Heart Pulse Ballet Ballerina Dancer SVG DXF PNG EPS PDF Designs digital vector files.
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